Contacting Collection Agencies

The Department of Education currently contracts with several collection agencies to administer many of the collection activities of our accounts. Only those accounts which fail to establish and adhere to a repayment arrangement are subject to assignment to a collection agency by the Department's Default Resolution Group. Those accounts assigned to a collection agency are assessed additional collection costs.

Collection agency employees are trained to comply with the terms of the Fair Debt Collection Practices Act which governs collection practices by debt collectors. When the Default Resolution Group is notified in writing of complaints concerning our collection agencies, we review the evidence and take the necessary action to correct the situation.



Progressive Financial Services
P. O. Box 24098
Tempe, AZ 85285
(800) 745-2345
Collecto, Inc. dba Collection Company of America
P. O. Box 5369
Norwell, MA 02061-5369
(800) 896-4539
Allied Interstate, Inc.
P. O. Box 26190
Minneapolis, MN 55426
(800) 715-0395
Pioneer Credit Recovery, Inc.
P. O. Box 228
Arcade, NY 14009
(888) 287-0317
NCO
P.O. Box 4929
Trenton, NJ 08650-4929
(888) 475-6741
The CBE Group, Inc.
P.O. Box 930
Waterloo IA 50704-0930
(800) 410-8089
Performant Recovery, Inc.
P.O. Box 9049
Pleasanton, CA 94566-9049
(888) 335-6267
Premiere Credit of North America, LLC
P.O. Box 19289
Indianapolis, IN 46219
(888) 744-2602
GC Services
P. O. Box 27346
Knoxville, TN 37927
(877) 244-7901
Account Control Technology, Inc.
P. O. Box 11750
Bakersfield, CA 93389-1750
(866) 887-2800
West Asset Management, Inc.
P. O. Box 105668
Atlanta, GA 30348-5668
(888) 327-2305
FMS Investment Corp.
P.O. Box 1423
Elk Grove Village, IL. 60009-1423
(877) 291-8405
ConServe
P.O. Box 457
Fairport, NY 14450-0190
(866) 633-7945
Financial Asset Management Systems, INC. (FAMS)
P.O. Box 451437
Atlanta, GA 31145-1437
(888) 680-4326
Collection Technology, Inc.
P.O. Box 2036
Monterey Park, CA 91754
(800) 620-4284
Van Ru Credit Corporation
P. O. Box 1027
Skokie, IL 60076-8027
(888) 337-8331
Delta Management Associates, Inc.
P.O. Box 9192
Chelsea, MA
02150-9192
(866) 441-1957
Immediate Credit Recovery Inc.
P.O. Box 965363
Marietta, GA 30066
(866) 401-7190
Coast Professional, Inc.
P.O. Box 2899
West Monroe, LA 71294
(800) 964-0881
National Recoveries
P.O. Box 48367
Minneapolis, MN 55448
(877) 221-9729
Enterprise Recovery Systems, Inc.
P.O. Box 5288
Oak Brook, IL 60522
(888) 377-5000
Windham Professionals, Inc.
P.O. Box 400
East Aurora, NY 14052
(877) 719-4440